Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh sercive quality perusahaan freight forwarding X terhadap kepuasan shipper dan consignee selaku pengguna jasa dari PT. X
Author
Liyanto, Vincent Zelig
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010251/MAN/2016
Subject(s)
CONSUMER SATISFACTION
QUALITY OF SERVICE
FREIGHT AND FREIGHTAGE
Notes
Appendix: p. 104-177
. Bibliography: p. 100-103 .
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 177 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00513/16
(T) MAN 35-0251
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh product market competition, earnings management, customer satisfaction dan finansial performance pada perusahaan yang terdaftar di BEI
The Influence of food quality, service and price on the customer decision to dine at Sahid Jaya Restaurant in order to increase the number of guests
Analisa kepuasan konsumen terhadap pelayanan karyawan/sdm BPW "x" di Surabaya
Improving the influence of relationship marketing concerning costumer loyalty in restaurant hotel Savelberg Voorburg
Pengaruh kepuasan terhadap word of mouth, share of purchases dan competitive resistance dengan loyalitas pelanggan sebagai variabel intervening pada jasa ritel hypermarket carrefour Surabaya
Analisa pengaruh ekspektasi, perceived quality, disconfirmation, mood pengunjung Ciputra Waterpark terhadap kepuasan dan pengaruhnya terhadap behaviour intention
Motivasi konsumen dalam membeli produk di Dunkin Donuts Basuki Rachmat Surabaya
Pengaruh organizational citizenship behaviour terhadap kinerja karyawan yang membentuk kepuasan konsumen PT. Siantar Top di Surabaya