Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis service failure dan service recovery pada perusahaan freight forwarding di Surabaya

Author
  • Christalbella, Leni
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010280/MAN/2017
Subject(s)
  • FREIGHT AND FREIGHTAGE
  • FREIGHT AND FREIGHTAGE-MANAGEMENT
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 74-127
. Bibliography: p. 68-73 .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 127 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00831/17(T) MAN 35-0280Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
The Impact of service quality on the financial performance in the restaurants with customer satisfaction and customer loyalty as the intervening variables
Analisa pengaruh tipping norms, service quality dan table size terhadap tipping size konsumen di restoran Kasual Surabaya
Analisa pengaruh dining experience terhadap behavioral intention dengan customer satisfaction sebagai variabel intervening (studi kasus : domicile kitchen and lounge)
Pengaruh wokrout motives dan performance service quality (servperf) terhadap willingness to pay premium melalui variabel attitude, pada fitness center yang berada pada mall di Surabaya
Pengaruh kualitas produk dan kualitas layanan terhadap kepuasan konsumen Paolo Keramik
Analisa faktor pembentuk kualitas layanan di Starbucks Surabaya
Pengaruh logistics service quality terhadap customer retention dengan customer satisfaction sebagai variabel intervening di PT. Satria Putra Perkasa
Klasifikasi atribut kepuasan di Layar Seafood Restaurant Manyar Kertoarjo Surabaya