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Faktor-faktor yang membentuk loyalitas pelanggan dalam menggunakan tours dan travel X sebagai agen perjalanan
Author
Arifin, Josephine Pricila
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010277/MAN/2016
Subject(s)
BUSINESS TRAVEL
TRAVEL AGENTS-MARKETING
TRAVEL AGENTS-MANAGEMENT
TRAVEL AGENTS
CUSTOMER LOYALTY
Notes
Appendix: p. 63-82
. Bibliography: p. 58-62 .
Abstract
-
Physical Dimension
Number of Page(s)
xi, 82 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00835/17
(T) MAN 35-0277
Library - 8th Floor
Available
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