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Pengaruh kualitas layanan terhadap kepuasan pelanggan Maxxiklin Surabaya
Author
Budianto, Hizkia Jedia
Additional Author(s)
Tantra, Erik Cleary
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010648/MAN/2017
Subject(s)
CONSUMERS-RESEARCH
CONSUMER SATISFACTION
QUALITY OF SERVICE
Notes
Appendix: p. 58-101
. Bibliography: p. 55-57 .
Abstract
-
Physical Dimension
Number of Page(s)
xv, 101 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01959/17
(T) MAN 33-0648
Library - 8th Floor
Available
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