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Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan di save your sneakers Surabaya
Author
Mulyanto, Nadia Bella
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011341/MAN/2017
Subject(s)
MARKETING-MANAGEMENT
QUALITY OF SERVICE
CUSTOMER LOYALTY
CONSUMER SATISFACTION
Notes
Appendix: p. 70-123
. Bibliography: p. 68-69.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 123 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00041/18
(T) MAN 31-1341
Library - 8th Floor
Available
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