Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh store atmosphere, customer service dan product quality terhadap customer satisfaction di H&M Surabaya

Author
  • Leopatria, Evelyn
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010303/MAN/2018
Subject(s)
  • CONSUMER SATISFACTION
  • CONSUMERS--RESEARCH
Notes
  • Appendix: p. 75-130
. Bibliography: p. 68-74.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 130 p.
Dimension
30 cm.
Other Desc.
ill
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01154/18(T) MAN 35-303Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh retail service quality terhadap minat berkunjung ulang dengan customer satisfaction dan perceived quality sebagai variabel intervening pada City of Tomorrow Mall (CITO) di Surabaya
Analisa pengaruh product quality, service quality dan store atmosphere terhadap loyalitas konsumen di Dream Cars Resto dan Cafe melalui kepuasan sebagai intervening variable
Pengaruh physical distribution service quality (PDSQ) terhadap kepuasan dan loyalitas pelanggan PT Tentena Jaya Mandiri
Analisis pengaruh service quality terhadap behavior intention dengan customer satisfaction sebagai variabel intervening (studi pada PT Ibec Cargo di Surabaya)
Service, quality and satisfaction
Pengaruh celebrity endorsement melalui media sosial terhadap purchase decision dengan variabel intervening perceived value dan customer attitude pada produk oleh-oleh di Surabaya
Analisa pengaruh dimensi reliability, responsiveness, assurance, empathy, dan tangible pada kualitas layanan jasa terhadap kepuasan pelanggan (customer satisfaction ) di bioskop Sutos XXI
The Influence of the appliance of business communication towards customer satisfaction in Dynasty Restaurant Amsterdam, The Netherlands