Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh complaint handling terhadap WOM (Word of Mouth) melalui customer satisfaction pada PT. Akari Indonesia di Surabaya

Author
  • Sunjaya, Ifang
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020674/MAN/2018
Subject(s)
  • CONSUMER COMPLAINTS
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 63-80
. Bibliography: p. 61-62.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 80 p,
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03105/18(T) MAN 36-0674-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh customer perceived value terhadap customer satisfaction PT,. XYZ
Evaluasi perbedaan persepsi pelanggan mengenai kepuasan mereka terhadap kualitas layanan di kafe X plaza Tunjungan IV Surabaya
Analisa program relationship marketing terhadap loyalitas pelanggan pada matahari department store plasa Surabaya
Pengaruh penerapan customer relationship management terhadap loyalitas pelanggan pada ud sumaboyo di surabaya
Analisa pengaruh desain buku menu terhadap minat beli konsumen di Caturra Espresso Surabaya
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap repurchase intention dengan customer satisfaction sebagai variabel intervening di Broadway Barbershop Surabaya
Analisa pengaruh perceived service quality terhadap customer satisfaction dengan customer value sebagai variabel intervening pada program manajemen pemasaran Universitas Kristen Petra
Pengaruh sikap dan persepsi terhadap niat komplain pelanggan pada perusahaan asuransi (studi kasus pada AIG Lippo di Surabaya)