Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh e-service quality terhadap loyalitas pelanggan melalui kepuasan pelanggan pada aplikasi transportasi online Grab

Author
  • David
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011554/MAN/2018
Subject(s)
  • CONSUMER SATISFACTION
  • CONSUMERS--RESEARCH
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 40-57
. Bibliography: p. 37-39.
Abstract
-
Physical Dimension
Number of Page(s)
xi, 57 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00115/19(T) MAN 31-1554Library - 8th FloorAvailable

Similar Collection

by author or subject
Analisis perceived value, customer trust, customer satisfaction, dan customer loyalty konsumen maskapai penerbangan Garuda Indonesia
Analisis kepuasan dan loyalitas konsumen ponsel merek sony ericsson di Surabaya
Sell the brand first
Evaluasi service quality dan relationship quality terhadap loyalitas konsumen kereta api eksekutif argo bromo anggrek
Analisis pengaruh experiential marketing dan customer satisfaction terhadap customer loyalty Comedy Kopi di Surabaya
Pengaruh customer relationship management (CRM) terhadap customer satisfaction dan customer loyalty pada pelanggan Sushi Tei Surabaya
Analisis pengaruh service quality terhadap loyalitas pelanggan indihome fiber dengan kepuasan pelanggan sebagai variabel intervening
Analisa penggunaan kemasan styrofoam pada makanan di restoran kelas menengah ke atas dihubungkan dengan kepuasan konsumen