Pengaruh kualitas layanan terhadap kesetiaan pelanggan dengan kepuasan pelanggan sebagai variabel intervening pada The Win Hotel Surabaya

Author

• Surya, Kelvin

Additional Author(s)

-

Publisher

Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2018

Language

Indonesian

ISBN

-

Series

Skripsi No. 36020692/MAN/2018

Subject(s)

• CUSTOMER LOYALTY
• CUSTOMER SERVICES--QUALITY CONTROL
• HOTELS--CUSTOMER SERVICES

Notes

• Appendix: p. 55-65

. Bibliography: p. 51-54.

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 65 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01213/19	(T) MAN 36-0692 P	Library - 8th Floor	Available