Analisa pengaruh service recovery terhadap trust, word of mouth, dan consumer loyalty dengan kepuasan konsumen sebagai variabel mediasi pada department store di Surabaya

Author

• Deria, Nan Dini Desi

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2009

Language

Indonesian

ISBN

-

Series

Tugas akhir No.35010025/MAN/2009

Subject(s)

• TOURISM-MARKETING
• CONSUMER SATISFACTION
• CUSTOMER LOYALTY

Notes

• Appendix : p. 55 - 77

Bibliography : p. 51 - 54

Abstract

-

Physical Dimension

Number of Page(s)

xii, 77 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03764/09	(T) 338.47910688 Der A	Library - 8th Floor	Unavailable : Removed