Analisa pengaruh customer knowledge terhadap service quality dengan customer relationship management sebagai variabel mediasi di hotel berbintang Surabaya

Author

• Wijaya, Anneke

Additional Author(s)

• Putri, Ayu Permatasari Wibisono

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2019

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010812/MAN/2019

Subject(s)

• CUSTOMER RELATIONS-MANAGEMENT
• QUALITY OF SERVICE

Notes

• Appendix: p. 65-93

. Bibliography: p. 61-64.

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 93 p.

Dimension

30 cm.

Other Desc.

ill

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01561/19	(T) MAN 33-0812	Library - 8th Floor	Available