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Clued in : how to keep customers coming back again and again 5th print
Author
Carbone, Lewis P.
Additional Author(s)
-
Publisher
Upper Saddle River: Pearson Education, Inc, 2007
Language
English
ISBN
0131015508
Series
-
Subject(s)
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CUSTOMER SERVICES
Notes
Apendix: p. 245 - 257
Bibliography. Index: p. 259 - 272
Abstract
-
Physical Dimension
Number of Page(s)
xxviii, 272 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02296/07
- 658.812 Car C
Library - 7th Floor
Available
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