Discovering the soul of service : the nine drivers of sustainable business success

Author

• Berry, Leonard L.

Additional Author(s)

-

Publisher

New York: The Free Press, 1999

Language

English

ISBN

0684845113

Series

-

Subject(s)

• CUSTOMER SERVICES-MANAGEMENT
• SERVICE INDUSTRIES
• CUSTOMER SERVICES-MANAGEMENT-CASE STUDIES

Notes

Bibliography : p. 249 - 255. Index : p. 261 - 268

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 269 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02423/08	658.812 Ber D	Library - 7th Floor	Available