Analisis pengaruh inovasi produk terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai mediator: studi kasus de boliva ice cream kitchen and lounge Jln. Raya Gubeng 66 Surabaya

Author

• Handoko, Wahyu Finasari

Additional Author(s)

• Megawati, Irinius Natalia

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.33010018/MAN/2009

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH
• CUSTOMER LOYALTY

Notes

• Appendix: p. 71 - 97

Bibliography: p. 69 - 70

Abstract

-

Physical Dimension

Number of Page(s)

xviii, 97 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00401/09	(T) - 658.8342 Han A	Library - 8th Floor	Unavailable : Removed