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Service quality gap in Golden River Restaurant after The Netherland's Horeca Smoking Ban:comparison between smoker and non smoker customer

Author
  • Zehra, Mervina Fatima
Additional Author(s)
  • Alim, Rosiana
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009
Language
English
ISBN
-
Series
Tugas Akhir No. 33010047/MAN/2009
Subject(s)
  • RESTAURANT MANAGEMENT
  • TOTAL QUALITY SERVICE
Notes
  • Appendix : p. 62 - 89
Bibliography : p. 57 - 62
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 89 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03845/09(T) - 647.95068 Zeh SLibrary - 8th FloorUnavailable : Removed

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