Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Service quality gap in Golden River Restaurant after The Netherland's Horeca Smoking Ban:comparison between smoker and non smoker customer

Author
  • Zehra, Mervina Fatima
Additional Author(s)
  • Alim, Rosiana
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009
Language
English
ISBN
-
Series
Tugas Akhir No. 33010047/MAN/2009
Subject(s)
  • RESTAURANT MANAGEMENT
  • TOTAL QUALITY SERVICE
Notes
  • Appendix : p. 62 - 89
Bibliography : p. 57 - 62
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 89 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03845/09(T) - 647.95068 Zeh SLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh tangible aspect terhadap loyalitas konsumen di Hugo's Cafe Surabaya
Pengaruh gaya hidup terhadap pengambilan keputusan konsumen dalam memilih cafe lontar pada kelompok anak muda di surabaya
LKP: Starbucks coffee Surabaya
Effects of recruiting trainees from Petra Christian University to the brand image of golden river restaurant
Examining the existing standard service procedure and planning a suitable training program to create a better service performance in restaurant paradijs
Laporan service quality restoran Sakae Sushi di Plaza Tunjungan IV Surabaya
The Combinations of wine and menu dapoer in Anak Depok Indonesian restaurant the Netherlands
Analisa faktor-faktor penyimpangan pelaksanaan prosedur standar operasional departemen produksi dan pelayanan : studi kasus Hongkong Noodle Surabaya