Service quality gap in Golden River Restaurant after The Netherland's Horeca Smoking Ban:comparison between smoker and non smoker customer

Author

• Zehra, Mervina Fatima

Additional Author(s)

• Alim, Rosiana

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009

Language

English

ISBN

-

Series

Tugas Akhir No. 33010047/MAN/2009

Subject(s)

• RESTAURANT MANAGEMENT
• TOTAL QUALITY SERVICE

Notes

• Appendix : p. 62 - 89

Bibliography : p. 57 - 62

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 89 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03845/09	(T) - 647.95068 Zeh S	Library - 8th Floor	Unavailable : Removed