Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Customer loyalty : Menumbuhkan dan mempertahankan kesetiaan pelanggan

Author
  • Griffin, Jill
Additional Author(s)
  • Yahya, Dwi Kartini
Publisher
Jakarta: Penerbit Erlangga, 2003
Language
Indonesian
ISBN
979741762x
Series
-
Subject(s)
  • CUSTOMER SERVICES
  • CUSTOMER LOYALTY
  • CUSTOMER RELATIONS
Notes
Bibliography: p. 228-235. Index: p. 236-238
Abstract
-
Physical Dimension
Number of Page(s)
xv, 238 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04249/09658.812 Gri C-Unavailable : Lost

Similar Collection

by author or subject
Up your service!
Customer experience management
Clued in
Pengaruh perceived value dan perceived quality terhadap kepuasan dan loyalitas pelanggan studi kasus J.Co Donuts and Coffee di Surabaya
Pengaruh marketing mix dan brand image terhadap customer satisfaction customer loyalty di restoran X Surabaya
Analisa pengaruh service quality terhadap customer loyalty melalui customer satisfaction pada Pizza Hut Ciputra World Surabaya
The effects of the staff's different cultural background, in giving service, on the customer satisfaction in river side Chinese oriental cuisine, laren, the Netherlands
Analisa brand loyalty konsumen tas tangan/handbag merek Louis Vuiton di Surabaya