Delivering quality service : balancing customer perceptions and expectations

Author

• Zeithaml, Valerie A.

Additional Author(s)

• Parasuraman, A.
• Berry, Leonard L.

Publisher

New York: The Free Press, 1990

Language

English

ISBN

0029357012

Series

-

Subject(s)

• CUSTOMER RELATIONS
• CUSTOMER SERVICE
• SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS

Notes

-

Abstract

Index: p. 219-226

Physical Dimension

Number of Page(s)

xi, 226 p.

Dimension

21 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00791/99	658.812 Zei D	-	Available