Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Perencanaan quality function deployment (QFD) pada hotel Everbright Surabaya

Author
  • Henuk, Yohan Gunawan
Additional Author(s)
  • Santoso, Christian Hanni
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2014
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010460/MAN/2014
Subject(s)
  • HOTELS-CONSUMERS-RESEARCH
  • QUALITY OF SERVICE
  • HOTELS-MANAGEMENT
Notes
  • Appendix: p. 63 - 148
. Bibliography: p. 61 - 62.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 148 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02909/14(T) MAN 33-0460-Unavailable : Removed

Similar Collection

by author or subject
Dampak kompetensi guru terhadap prestasi siswa melalui motivasi belajar di SMA Kristen Petra 3 Surabaya (Studi kasus pada mata pelajaran matematika dan ekonomi)
Pengaruh service quality terhadap customer satisfication English First Surabaya Town Square
Analisa pengaruh employee empowerment terhadap job satisfaction di hotel Wyndham Surabaya
Pengaruh employee empowerment terhadap service quality di hotel bintang 3 di Surabaya
Analisa pengaruh karakteristik pekerjaan terhadap kepuasan dan kinerja karyawan di hotel D'Season Surabaya
Analisa value creation pada perguruan tinggi swasta di Surabaya berdasarkan persepsi mahasiswa jurusan informatika
Analisa pengaruh produk, kualitas layanan, dan harga terhadap kepuasan konsumen di Surabaya Night Carnival
Pengaruh komitmen organisasional terhadap organizational citizenship behavior di hotel Gunawangsa Manyar Surabaya