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Quality : from customer needs to customer satisfaction

Author
  • Bergman, Bo
Additional Author(s)
  • Klepsjo, Bengt
Publisher
London: 1994
Language
English
ISBN
0077090160
Series
-
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER SERVICES-QUALITY CONTROL
Notes
-
Abstract
Index: p. 473-478
Physical Dimension
Number of Page(s)
478 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.27584/00658.812 Ber QLibrary - 7th FloorAvailable

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