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Penurunan waktu tunggu pelayanan pelanggan pada divisi aftersales service honda Surabaya center
Author
Krisantono, Luvian
Additional Author(s)
-
Publisher
Surabaya: FTI Program Studi Teknik Mesin Program Otomotif Universitas Kristen Petra, 2016
Language
Indonesian
ISBN
-
Series
Tugas Akhir No. 04011160/MES/2016
Subject(s)
AUTOMOBILES-MAINTENANCE AND REPAIR
QUALITY OF SERVICE
TIME MANAGEMENT-BUSINESS
Notes
Appendix: p.; 47-51
. Bibliography: p. 46.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 51 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03117/16
(T) MES 1160
Library - 8th Floor
Unavailable : Removed
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