Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

Author
  • Solomon, Micah
Additional Author(s)
-
Publisher
New York: Amacom, 2012
Language
English
ISBN
9780814439319
Series
Subject(s)
  • CUSTOMER LOYALTY
  • CUSTOMER SERVICE
  • CUSTOMER SERVICES-TECHNOLOGICAL INNOVATION
  • SOCIAL MEDIA
Notes
. Bibliography: p. 179-189. Index: 191-194
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 194 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01707/19658.812 Sol HLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Customer satisfaction
Pengaruh harga dan kualitas layanan terhadap loyalitas konsumen melalui kepuasan konsumen di PT. Citra Mandiri Sejati
Service breakthroughs
Analisa pengaruh customer satisfaction alumni Bogasari Baking Centre (BBC) terhadap customer loyalty produk tepung terigu Cakra Kembar
Analisa pengaruh product quality, service quality dan store atmosphere terhadap loyalitas konsumen di Dream Cars Resto dan Cafe melalui kepuasan sebagai intervening variable
Pengaruh complaint handling terhadap kepercayaan dan loyalitas melalui kepuasan konsumen Am Hans Design Interior
Analisa pengaruh content marketing terhadap customer loyalty dengan event marketing dan viral marketing sebagai variabel intervening pada radio pas FM Surabaya
Perancangan destination branding pantai pink kabupaten Lombok Timur