Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Unggul bersaing melalui layanan pelanggan
Author
Tschohl, John
Additional Author(s)
Franzmeier, Steve
Singo, Tjita
Publisher
Jakarta: PT Gramedia Pustaka Utama , 2003
Language
Indonesian
ISBN
9796869977
Series
-
Subject(s)
CUSTOMER RELATIONS
CUSTOMER SERVICES
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 454 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03658/06
- 658.812 Tsc U
Library - 7th Floor
Available
Similar Collection
by author or subject
Customer service
Analisa pengaruh service quality dan customer relationship management terhadap loyalitas pelanggan Pondok Tjandra Indah Sports Club
Services marketing
Services marketing
Crafting customer experience strategy
Emotion marketing
Relationship selling
Pengaruh kualitas layanan terhadap loyalitas dengan kepuasan sebagai variabel intervening konsumen pengguna layanan Lion Air