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Library's collection Library's IT development Cancel| Analisis konsekuensi kualitas pelayanan tehadap kepuasan masyarakat (kajian pada pengguna pelayanan publik Dinas Perhubungan & LLAJ Provinsi Jawa Timur) | A quality service and satisfying customer needs to be done continuously, despite complaints received is relatively low. Logical consequence of the perceived service quality will affect consumer behavior. This research aims to examine customer satisfaction and its consequences toward public service quality at Weigh Stations Services Unit at the Department of ...
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| Evaluasi orientasi layanan sebagai bagian dari budaya organisasi dan efeknya terhadap kinerja organisasi | The study aims to evaluate the university service orientation as social variable, to empirically test its relationship to organizational performance measures and to provide managerial implications. The premise behind the study is that service-oriented organizations choosing to emphasize service excellence as a valueadded deliverable will perform significantly better than organizations that ...
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| Pengaruh kompensasi finansial, gaya kepemimpinan, dan motivasi kerja terhadap kinerja karyawan pada perusahaan manufaktur di Jawa Timur | This study aims to determine the relationship between financial compensation, leadership style and motivation to the employee?s performance of manufacture?s company. The respondents were managers of middle management at manufacture?s company as much as 110 people chosen randomly from the sampling frame amounted to 152. Data is collected using the instrument ...
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| Kualitas layanan dan loyalitas pasien (studi pada rumah sakit umum swasta di kota Singaraja?Bali) | This study aims to determine the influence of service quality dimensions of patient loyalty in private hospitals in the town of Singaraja-Bali. The technique of data collection was conducted by giving questionnaire to patients in those hospitals. The results of this study indicate that: first, service quality which consists of tangible, ...
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| Knowledge management dan peran strategic partner SDM: pengaruhnya terhadap perencanaan strategik dan kinerja organisasi (studi pada rumah sakit di Bali) | The purpose of this study is to examine, test, and evaluate the influence of the knowledge management and the role of human resources (HR) as a strategic partner in the strategic planning and organizational performance. The study conducted in public hospitals and the private sectors in the region of Bali Province, ...
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| Kreativitas dan inovasi berpengaruh terhadap kewirausahaan usaha kecil | The role of SMEs can be said to be very important in the national economy. The role is mainly in the aspects such as increased employment opportunities, equity, income, rural economic development, and increase non-oil exports. Entrepreneurship is the ability to be creative and innovative basic, tips, and resources to look ...
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| Persepsi mahasiswa Fakultas Ekonomi terhadap program kewirausahaan pada Perguruan Tinggi | Government promoted-entrepreneurship program for students has been launched in 2009. Various perception among students toward the program are explained using stereotype interpretion, impression management, and emotion as perception elements in this research. The objectives of this research are: 1) Analyzing simultanously influences of stereotype interpretion, impression, and emotion on the program ...
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| Implementasi strategi pengembangan sumber daya manusia dan dukungan organisasi terhadap peningkatan kualitas dosen Fakultas Ekonomi Universitas Pattimura Ambon | The aim of this research was to analyse the effect of human resource development which were covered the Advanced Educational,Training and Upgradings programs, Seminars and workshops as well as organizational support for the quality improvement of the lecturers. The research was conducted in three universities in Maluku namely: Pattimura University, Christian ...
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| Praktik total quality management (TQM) dan pengaruhnya terhadap kinerja karyawan (studi pada PT. Telkom Tbk. cabang Makassar) | The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 540 employees and 270 employees as respondent. The sample obtained ...
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| Motivasi dan kemampuan usaha dalam meningkatkan keberhasilan usaha industri kecil (studi pada industri kecil sepatu di Jawa Timur) | This research is intended to study to what extent is the effect of the implementation of business motivation on the ability and success of small business? The sample of this research is 100 shoes small businesses in East Java Province by using stratified cluster sampling technique. The section of area samples ...
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| Korelasi zone-of-tolerance pada service quality terhadap customer value di PMK (pemadam kebakaran) Surabaya | The particular service delivered by Fire Brigade in Surabaya is one of the services factory which represents a low intensity of employee and low customer interaction/customization that leads to an obligation of delivering good service quality from service providers to their customers. In delivering the services, every service providers should aimed ...
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| Perilaku kepemimpinan berorientasi hubungan dan tugas sebagai anteseden komitmen organisasional, self-efficacy dan organizational citizenship behavior (OCB) | This study is aimed at analyzing the influence of the worker perception about the leadership behavior which is relationship-oriented and task-oriented from the leader or the supervisor towards the work through organizational commitment and self-efficacy. The results of the research show: 1) the tendency of the leaders in applying leadership behaviour ...
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| Pengaruh pelatihan dan karakteristik pekerjaan terhadap prestasi kerja perawat di Badan Pelayanan Kesehatan Rumah Sakit Umum Daerah Langsa | Job performance for a nurse is very important. One effort to improve job performance is by following training and develop the job characteristics. Langsa DistrictGeneral Hospital has striven to enhance the job performance for the nurses through training and development of job characteristics, but there is no equality in training and ...
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| Pengaruh budaya etnis dan perilaku kewirausahaan terhadap kinerja usaha mikro kecil agribisnis di provinsi Papua | The results of this study is also expected to examine the differences of ethnic and cultural influences entrepreneurial behavior on the performance of micro small agro-businesses and non-Papuans of Papua, which operates in various sectors of agribusiness, especially on increasing sales volume. The sample used in this study of 250 respondents, ...
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| Pengaruh konflik pekerjaan dan konflik keluarga terhadap kinerja dengan konflik pekerjaan keluarga sebagai intervening variabel (studi pada dual career couple di Jabodetabek) | The purpose of this research is finding how the influence of working conflict towards family conflict, the influence of working conflict to working family conflict, the influence of family conflict to working family conflict and the influence of working family conflict to the performance of dual career couple at Jabodetabek. We ...
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| Prinsip-prinsip manajemen bisnis keluarga (family business) dikaitkan dengan kedudukan mandiri perseroan terbatas (PT) | Family members as owner or majority stakeholders in a company often making deep intervension to their company by ignore principles of business management. Therefore, boards of directors, after pressure by owner, often making decisions which is damaging others. One of that company form is limited corporation (ltd. corp) so that its ...
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| Analisis pengaruh motivasi kerja terhadap kepuasan kerja (studi kasus pada karyawan restoran di Pakuwon Food Festival Surabaya) | Surabaya as the third largest city in Indonesia, become more popular for its culinary industry from the smallest scale of traditional warung until the high end scale of fine dining restaurant. The amount of the restaurant business is gradually increase, this phenomenon makes a good advantage for the local people especially the amount of ...
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| Analisis pengaruh kekuasaan dan kemampuan individu anggota tim (studi pada pengaruh keputusan pembelian batubara di Indonesia) | Research on ?organizational purchase behavior? is less developed compared to research on ?consumer purchase behavior? due to the difficulty to get data from industries and organizational purchase behavior is influenced by more factors than consumer purchase behavior. Because of these reasons not many people willing to take a research on organizational purchase behavior. Some ...
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| Analisa faktor type hedonic shopping motivation dan faktor pembentuk kepuasan tourist shopper di Surabaya | This research try to find factors in the hedonic motivation for the tourist shopper and satisfaction, researcher try to find factors can develop the basic motivation tourist shopper. Basic Hedonic motivation have six dimensions: Adventure Shopping, Social Shopping, Gratification Shopping, Idea Shopping, Role Shopping, and Value Shopping. Used 349 responden who collect from Judmental ...
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| Kinerja dipengaruhi oleh variabel anteseden dan dampaknya pada kepuasan kerja (studi pada manajer bank BRI di Malang) | The aim of this research is to analysis : 1) How far the ability influence to performance. 2) How far the Job Motivation influence to performancet. 3) How far the role perception influence to performance. 4) How far the performance influence to job satisfaction. The analysis unit is the manager of BRI Malang. ...
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